Difficult Conversations in Education, Health and Social Care - Edwards, Becky a Smethurst, Chris

Edwards, Becky a Smethurst, Chris 2025 Taylor & Francis Ltd 180

This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations."