Difficult Conversations : How to Discuss What Matters Most

Penguin Books 2011 Penguin Books Ltd 352 anglické Bruce Patton 0670921343 244 gramů Brožovaná

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.