Difficult Conversati S. Heen, B. Patton, D. Stone

Penguin Books 2000 Penguin Books Ltd 272 anglické Patton, Bruce a Stone, Douglas a Heen, Sheila 014027782X 194 gramů Brožovaná

Already a huge bestseller in America, this is a self-help book in the same vein as }Emotional Intelligence{. It uses practical step-by-step advice to help you tackle difficult conversations.