Dealing with Difficult People - (Review Harvard Business)

Harvard Business Review Press 2018 HARVARD BUSINESS REVIEW PRESS 160 anglické Amy Gallo, Tony Schwartz, Mark Gerzon, Holly Weeks, Harvard Business R měkká vazba

Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive